A1 Journal article (refereed)
The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector (2018)


Mero, J. (2018). The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector. Electronic Markets, 28(2), 205-217. https://doi.org/10.1007/s12525-017-0281-2


JYU authors or editors


Publication details

All authors or editorsMero, Joel

Journal or seriesElectronic Markets

ISSN1019-6781

eISSN1422-8890

Publication year2018

Volume28

Issue number2

Pages range205-217

PublisherInstitute of Applied Informatics at University of Leipzig; Springer Berlin Heidelberg

Publication countryGermany

Publication languageEnglish

DOIhttps://doi.org/10.1007/s12525-017-0281-2

Publication open accessNot open

Publication channel open access

Publication is parallel published (JYX)https://jyx.jyu.fi/handle/123456789/60493


Keywordsonline shopscustomer serviceonline chatting

Free keywordscomputer-mediated communication; e-commerce; live chat; online retailing


Contributing organizations


Ministry reportingYes

Reporting Year2018

JUFO rating1


Last updated on 2024-08-01 at 21:35