A4 Article in conference proceedings
Quality Management in Service Desk : How Does Service Desk Managers Define and Measure Quality (2018)
Hjelt, M., & Syynimaa, N. (2018). Quality Management in Service Desk : How Does Service Desk Managers Define and Measure Quality. In S. Hammoudi, M. Smialek, O. Camp, & J. Filipe (Eds.), ICEIS 2018 : Proceedings of the 20th International Conference on Enterprise Information Systems. Volume 2 (pp. 314-319). SCITEPRESS Science And Technology Publications. https://doi.org/10.5220/0006779903140319
JYU authors or editors
Publication details
All authors or editors: Hjelt, Maiju; Syynimaa, Nestori
Parent publication: ICEIS 2018 : Proceedings of the 20th International Conference on Enterprise Information Systems. Volume 2
Parent publication editors: Hammoudi, Slimane; Smialek, Michal; Camp, Olivier; Filipe, Joaquim
ISBN: 978-989-758-298-1
Publication year: 2018
Pages range: 314-319
Publisher: SCITEPRESS Science And Technology Publications
Publication country: Portugal
Publication language: English
DOI: https://doi.org/10.5220/0006779903140319
Publication open access: Not open
Publication channel open access:
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/60404
Additional information: ICEIS 2018 : the 20th International Conference on Enterprise Information Systems, March 21-24, 2018, in Funchal, Madeira, Portugal
Keywords: information technology; services; management (control); quality; quality management; measurement
Free keywords: IT service management; ITIL
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2018
JUFO rating: 0