A1 Journal article (refereed)
Understanding moderating effects in increasing share-of-wallet and word-of-mouth : A case study of Lidl grocery retailer (2018)

Shaikh, A. A., Karjaluoto, H., & Häkkinen, J. (2018). Understanding moderating effects in increasing share-of-wallet and word-of-mouth : A case study of Lidl grocery retailer. Journal of Retailing and Consumer Services, 44, 45-53. https://doi.org/10.1016/j.jretconser.2018.05.009

JYU authors or editors

Publication details

All authors or editors: Shaikh, Aijaz A.; Karjaluoto, Heikki; Häkkinen, Juho

Journal or series: Journal of Retailing and Consumer Services

ISSN: 0969-6989

eISSN: 1873-1384

Publication year: 2018

Volume: 44

Issue number: 0

Pages range: 45-53

Publisher: Elsevier

Publication country: Netherlands

Publication language: English

DOI: https://doi.org/10.1016/j.jretconser.2018.05.009

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/60501

Keywords: customer satisfaction; customer experience; customer loyalty; value (properties); appreciation; value creation

Free keywords: perceived value; satisfaction; share of wallet; word of mouth; moderating effects

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2018

JUFO rating: 1