A3 Book section, Chapters in research books
Negatiiviset asiakaskokemukset ja diplomatia (2018)


Lievonen, M. (2018). Negatiiviset asiakaskokemukset ja diplomatia. In E. Melgin, & H. Nieminen (Eds.), Diplomaattinen viestintä : ProComma Academic 2018 (pp. 38-49). ProCom - Viestinnän ammattilaiset ry. ProComma Academic, 5.


JYU authors or editors


Publication details

All authors or editors: Lievonen, Matias

Parent publication: Diplomaattinen viestintä : ProComma Academic 2018

Parent publication editors: Melgin, Elina; Nieminen, Hannu

ISBN: 978-952-68576-2-6

Journal or series: ProComma Academic

ISSN: 2343-4090

Publication year: 2018

Number in series: 5

Pages range: 38-49

Publisher: ProCom - Viestinnän ammattilaiset ry

Place of Publication: Helsinki

Publication country: Finland

Publication language: Finnish

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/59164


Keywords: customers; stakeholder groups; customer experience; negativity; communication; diplomacy

Free keywords: negatiiviset asiakaskokemukset


Contributing organizations


Ministry reporting: Yes

Reporting Year: 2018

JUFO rating: 1


Last updated on 2021-17-09 at 16:37