A4 Article in conference proceedings
Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries (2018)


Ukpabi, D., Karjaluoto, H., Olaleye, S. A., & Mogaji, E. (2018). Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries. In D. Vrontis, Y. Weber, & E. Tsoukatos (Eds.), Proceedings of the 11th Annual Conference of the EuroMed Academy of Business (EMAB) (pp. 1339-1351). EuroMed Press. http://www.emrbi.org/bop2018.pdf


JYU authors or editors


Publication details

All authors or editors: Ukpabi, Dandison; Karjaluoto, Heikki; Olaleye, Sunday A.; Mogaji, Emmanuel

Parent publication: Proceedings of the 11th Annual Conference of the EuroMed Academy of Business (EMAB)

Parent publication editors: Vrontis, Demetris; Weber, Yaakov; Tsoukatos, Evangelos

ISBN: 978-9963-711-67-3

Journal or series: EuroMed Academy of Business Conference Book of Proceedings

ISSN: 2547-8516

Publication year: 2018

Pages range: 1339-1351

Number of pages in the book: 1778

Publisher: EuroMed Press

Publication country: Cyprus

Publication language: English

Persistent website address: http://www.emrbi.org/bop2018.pdf

Open Access: Publication published in an open access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/60015

Additional information: EMAB 2018 : The 11th Annual EuroMed Academy of Business Conference, Valletta Malta, September 12-14 2018.


Keywords: robots; artificial intelligence; customer experience; recommendations; privacy; tourism; hospitality; recommender systems; travel

Free keywords: chatbots; touchpoints


Contributing organizations


Ministry reporting: Yes

Reporting Year: 2018

JUFO rating: 0


Last updated on 2020-18-10 at 20:05