A4 Article in conference proceedings
Factors that influence information technology use during post-implementation : A literature review (2019)

Lumor, T. (2019). Factors that influence information technology use during post-implementation : A literature review. In ECIS 2019 : Proceedings of the 27th European Conference on Information Systems, Stockholm & Uppsala, Sweden, June 8-14, 2019 (Article 128). Association for Information Systems. https://aisel.aisnet.org/ecis2019_rp/128/

JYU authors or editors

Publication details

All authors or editors: Lumor, Truth

Parent publication: ECIS 2019 : Proceedings of the 27th European Conference on Information Systems, Stockholm & Uppsala, Sweden, June 8-14, 2019

Conference:

Place and date of conference: Stockholm & Uppsala, Sweden, 8.-14.6.2019

ISBN: 978-1-7336325-0-8

Publication year: 2019

Article number: 128

Publisher: Association for Information Systems

Publication country: United States

Publication language: English

Persistent website address: https://aisel.aisnet.org/ecis2019_rp/128/

Publication open access: Openly available

Publication channel open access: Open Access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/66537

Additional information: 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019.

Abstract

Organizations invest in Information Technology (IT) expecting to derive organizational performance benefits from their investments. However, most of the investments do not result in expected benefits because either the implementation fails, or the IT implemented gets misused, underutilized or abandoned during post-implementation. Research suggests that for an organization to derive benefits from its IT investments, users in the organization should actively use the IT for an extended period. Consequently, researchers have investigated factors that can influence IT-use during post-implementation; howbeit, the factors are dispersed across individual publications. Drawing on a review of 68 empiri-cal articles on IT-use, this paper collates and synthesizes factors that influence IT-use during post-implementation. The factors consist of support structures, support properties, and support activities, and do manifest at different levels. Relationships among the factors and IT-use are discussed. Further, this study collates various perspectives on IT-use to improve our understanding of the different ways in which users engage with IT during post-implementation. Finally, the implications of the findings for research and practice are discussed. In general, this study contributes to research on the derivation of business value of IT from IT investments, and specifically, to research on IT-use during post-implementation.

Keywords: IT support; introduction (implementation); information technology; enterprises

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2019

JUFO rating: 1