A1 Journal article (refereed)
Problem Talk in Management Group Meetings (2019)

Laapotti, T., & Mikkola, L. (2019). Problem Talk in Management Group Meetings. Small Group Research, 50(6), 728-758. https://doi.org/10.1177/1046496419865023

JYU authors or editors

Publication details

All authors or editors: Laapotti, Tomi; Mikkola, Leena

Journal or series: Small Group Research

ISSN: 1046-4964

eISSN: 1552-8278

Publication year: 2019

Volume: 50

Issue number: 6

Pages range: 728-758

Publisher: Sage Publications, Inc.

Publication country: United States

Publication language: English

DOI: https://doi.org/10.1177/1046496419865023

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/67305


This naturalistic study focuses on problem talk (PT) in hospital management group meetings. The study aims to understand how PT constitutes the hospital organization through the different uses of PT within the meetings, and, therefore, to understand the organizing role of these meetings. The communication as constitutive of organization (CCO) perspective forms the theoretical background of the research. The results of the qualitative analysis show that PT comprises many intertwined tasks that aim to perform the meetings, enhance problem solving, and maintain the relational level of group life. Thus, PT is much more than merely solving problems. In PT, problems are discussed from the viewpoints of the group and the organization. Meetings as an institution and as a nonhuman agent affect organizing because they influence both the group’s communication and organizational processes. Future research on groups should develop the use of the CCO concept of nonhuman agency.

Keywords: organisations (systems); interaction; communication; meetings (arranged events); problem solving

Free keywords: meetings; communication as constitutive of organization; problem solving; nonhuman agency; group communication

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2019

JUFO rating: 1

Last updated on 2023-10-01 at 16:18