A1 Journal article (refereed)
Expectations and Experiences of Implementing a Mobile Secure Communication Application (2020)

Kari, T., Makkonen, M., Frank, L., & Kettunen, E. (2020). Expectations and Experiences of Implementing a Mobile Secure Communication Application. International Journal of E-Services and Mobile Applications, 12(1), 80-96. https://doi.org/10.4018/IJESMA.2020010105

JYU authors or editors

Publication details

All authors or editors: Kari, Tuomas; Makkonen, Markus; Frank, Lauri; Kettunen, Eeva

Journal or series: International Journal of E-Services and Mobile Applications

ISSN: 1941-627X

eISSN: 1941-6288

Publication year: 2020

Volume: 12

Issue number: 1

Pages range: 80-96

Publisher: IGI Global

Publication country: United States

Publication language: English

DOI: https://doi.org/10.4018/IJESMA.2020010105

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/68745

Additional information: Republished in anthology: "Research Anthology on Securing Mobile Technologies and Applications". Please see: Kari, T., Makkonen, M., Frank, L., & Kettunen, E. (2021). Expectations and Experiences of Implementing a Mobile Secure Communication Application. In Management Association, I. (Ed.), Research Anthology on Securing Mobile Technologies and Applications (pp. 484-500). IGI Global. http://doi:10.4018/978-1-7998-8545-0.ch027

Abstract

The privacy and security of communication in corporations and governmental organizations has increased enormously over the years. At the same time, a growing amount of technological solutions to support this have emerged. This study examines user expectations before and use experiences during the implementation phase of a mobile secure communication application. These are investigated from the expectation–confirmation perspective and its influence on continued adoption. The study has an exploratory approach for this investigation. To guide the investigation, the study draws from the expectation–confirmation theory (ECT) and the unified theory of acceptance and use of technology (UTAUT). Empirically, the study is qualitative and conducted in a governmental organization in Finland. The findings reveal the key user expectations and use experiences and their importance for users in terms of implementation and continued adoption of a mobile secure communication application.

Keywords: mobile devices; data communications; applications (computer programmes); mobile apps; safety and security; data security; privacy; expectations; experiences (knowledge); organisational communication and public relations; communication; organisations (systems)

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2020

JUFO rating: 1