A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Expectations and Experiences of Implementing a Mobile Secure Communication Application (2020)

Kari, T., Makkonen, M., Frank, L., & Kettunen, E. (2020). Expectations and Experiences of Implementing a Mobile Secure Communication Application. International Journal of E-Services and Mobile Applications, 12(1), 80-96. https://doi.org/10.4018/IJESMA.2020010105

JYU-tekijät tai -toimittajat

Julkaisun tiedot

Julkaisun kaikki tekijät tai toimittajat: Kari, Tuomas; Makkonen, Markus; Frank, Lauri; Kettunen, Eeva

Lehti tai sarja: International Journal of E-Services and Mobile Applications

ISSN: 1941-627X

eISSN: 1941-6288

Julkaisuvuosi: 2020

Volyymi: 12

Lehden numero: 1

Artikkelin sivunumerot: 80-96

Kustantaja: IGI Global

Julkaisumaa: Yhdysvallat (USA)

Julkaisun kieli: englanti

DOI: https://doi.org/10.4018/IJESMA.2020010105

Julkaisun avoin saatavuus: Ei avoin

Julkaisukanavan avoin saatavuus:

Julkaisu on rinnakkaistallennettu (JYX): https://jyx.jyu.fi/handle/123456789/68745

Lisätietoja: Republished in anthology: "Research Anthology on Securing Mobile Technologies and Applications". Please see: Kari, T., Makkonen, M., Frank, L., & Kettunen, E. (2021). Expectations and Experiences of Implementing a Mobile Secure Communication Application. In Management Association, I. (Ed.), Research Anthology on Securing Mobile Technologies and Applications (pp. 484-500). IGI Global. http://doi:10.4018/978-1-7998-8545-0.ch027

Tiivistelmä

The privacy and security of communication in corporations and governmental organizations has increased enormously over the years. At the same time, a growing amount of technological solutions to support this have emerged. This study examines user expectations before and use experiences during the implementation phase of a mobile secure communication application. These are investigated from the expectation–confirmation perspective and its influence on continued adoption. The study has an exploratory approach for this investigation. To guide the investigation, the study draws from the expectation–confirmation theory (ECT) and the unified theory of acceptance and use of technology (UTAUT). Empirically, the study is qualitative and conducted in a governmental organization in Finland. The findings reveal the key user expectations and use experiences and their importance for users in terms of implementation and continued adoption of a mobile secure communication application.

YSO-asiasanat: mobiililaitteet; tietoliikenne; sovellusohjelmat; mobiilisovellukset; turvallisuus; tietoturva; yksityisyys; odotukset; kokemukset; organisaatioviestintä; viestintä; organisaatiot

Liittyvät organisaatiot

OKM-raportointi: Kyllä

Raportointivuosi: 2020

JUFO-taso: 1