A3 Book section, Chapters in research books
Chatbot Adoption in Tourism Services : A Conceptual Exploration (2019)
Ukpabi, Dandison; Aslam, Bilal; Karjaluoto, Heikki (2019). Chatbot Adoption in Tourism Services : A Conceptual Exploration. In Ivanov, Stanislav; Webster, Craig (Eds.) Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality. Emerald Publishing Limited, 105-121. DOI: 10.1108/978-1-78756-687-320191006
JYU authors or editors
Publication details
All authors or editors: Ukpabi, Dandison; Aslam, Bilal; Karjaluoto, Heikki
Parent publication: Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality
Parent publication editors: Ivanov, Stanislav; Webster, Craig
ISBN: 978-1-78756-688-0
eISBN: 978-1-78756-687-3
Publication year: 2019
Pages range: 105-121
Publisher: Emerald Publishing Limited
Publication country: United Kingdom
Publication language: English
DOI: https://doi.org/10.1108/978-1-78756-687-320191006
Open Access: Publication channel is not openly available
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/67037
Keywords: electronic services; artificial intelligence; organisational theories; tourism sector; tourist services; accommodation sector
Free keywords: chatbots; artificial intelligence; adoption; organizational theory; organizational learning; tourism; hospitality; travel
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2019
JUFO rating: 1