A3 Book section, Chapters in research books
Chatbot Adoption in Tourism Services : A Conceptual Exploration (2019)


Ukpabi, Dandison; Aslam, Bilal; Karjaluoto, Heikki (2019). Chatbot Adoption in Tourism Services : A Conceptual Exploration. In Ivanov, Stanislav; Webster, Craig (Eds.) Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality. Emerald Publishing Limited, 105-121. DOI: 10.1108/978-1-78756-687-320191006


JYU authors or editors


Publication details

All authors or editors: Ukpabi, Dandison; Aslam, Bilal; Karjaluoto, Heikki

Parent publication: Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality

Parent publication editors: Ivanov, Stanislav; Webster, Craig

ISBN: 978-1-78756-688-0

eISBN: 978-1-78756-687-3

Publication year: 2019

Pages range: 105-121

Publisher: Emerald Publishing Limited

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1108/978-1-78756-687-320191006

Open Access: Publication channel is not openly available

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/67037


Keywords: electronic services; artificial intelligence; organisational theories; tourism sector; tourist services; accommodation sector

Free keywords: chatbots; artificial intelligence; adoption; organizational theory; organizational learning; tourism; hospitality; travel


Contributing organizations


Ministry reporting: Yes

Reporting Year: 2019

JUFO rating: 1


Last updated on 2020-18-08 at 12:59