A4 Article in conference proceedings
Augmented Reality Applications : The Impact of Usability and Emotional Perceptions on Tourists’ App Experiences (2020)

Stangl, B., Ukpabi, D.C., & Park, S. (2020). Augmented Reality Applications : The Impact of Usability and Emotional Perceptions on Tourists’ App Experiences. In J. Neidhardt, & W. Wörndl (Eds.), Information and Communication Technologies in Tourism 2020 : Proceedings of the International Conference in Surrey, United Kingdom, January 08-10, 2020 (Article 181-191). Springer. https://doi.org/10.1007/978-3-030-36737-4_15

JYU authors or editors

Publication details

All authors or editors: Stangl, B.; Ukpabi, D.C.; Park, S.

Parent publication: Information and Communication Technologies in Tourism 2020 : Proceedings of the International Conference in Surrey, United Kingdom, January 08-10, 2020

Parent publication editors: Neidhardt, Julia; Wörndl, Wolfgang

Conference:

Place and date of conference: Surrey, United Kingdom, 8.-10.1.2020

ISBN: 978-3-030-36736-7

eISBN: 978-3-030-36737-4

Publication year: 2020

Article number: 181-191

Number of pages in the book: 322

Publisher: Springer

Place of Publication: Cham

Publication country: Switzerland

Publication language: English

DOI: https://doi.org/10.1007/978-3-030-36737-4_15

Publication open access: Not open

Publication channel open access: 

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/67325

Abstract

There is a rising amount of research contributing to the knowledgebase of Augmented Reality (AR) application usage. However, up until now there is no sound understanding about how the emotional perception of AR application users impact on different types of experience. This paper aspires to contribute to this gap by analysing the link between usability, emotional perception (i.e. entertainment, playfulness and enjoyment), two types of experience viz. action- and emotional experience and users’ intention to use the app in a travel context. 796 questionnaires show that emotional experience is driven by entertainment while action experience is mainly triggered by playfulness. However, only emotional experience impacts on users’ intention to use the AR app. Action experience has no significant effect. Findings will be discussed in the light of previous literature and managerial implications will be provided.

Keywords: augmented reality; applications (computer programmes); user experience; usability; emotions

Free keywords: augmented reality; experience design; usability; emotional perception; mobile applications

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2020

JUFO rating: 2