A3 Book section, Chapters in research books
Team communication in the workplace (2020)

Raappana, M., & Horila, T. (2020). Team communication in the workplace. In L. Mikkola, & M. Valo (Eds.), Workplace Communication (pp. 28-40). Routledge. https://doi.org/10.4324/9780429196881-3

JYU authors or editors

Publication details

All authors or editors: Raappana, Mitra; Horila, Tessa

Parent publication: Workplace Communication

Parent publication editors: Mikkola, Leena; Valo, Maarit

ISBN: 978-0-367-18570-1

eISBN: 978-0-429-19688-1

Publication year: 2020

Pages range: 28-40

Number of pages in the book: 213

Publisher: Routledge

Place of Publication: New York

Publication country: United States

Publication language: English

DOI: https://doi.org/10.4324/9780429196881-3

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/67502


In today’s organizations, team and group communication is an essential part of work, and it is loaded with expectations. Despite the expectation that teamwork offers an answer to the intense demands of today’s dynamic, ubiquitously digital working life, taking advantage of its benefits is neither simple nor well understood. Teams represent various types of collaboration. Teams can be understood by observing their structures, practices, and processes as well as their functionality and goal achievement. This chapter provides an understanding of the multifaceted reality of groups and teams as it manifests in interaction. The chapter analyzes a variety of team phenomena in order to enhance and develop team performance in the workplace. Although teams can have a designated leader or coordinator, team members can also share leadership. Teams can execute long-lasting, permanent tasks, but they can also be formed for short periods to perform explicit, nonrecurring tasks. The chapter also outlines the practical implications of the communication factors that contribute to team performance and goal achievement in the context of constantly changing working life and the manifold requirements of successful teams.

Keywords: teams; teamwork; communication; group communication; workplaces; interaction; group dynamics

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2020

JUFO rating: 3

Last updated on 2022-20-09 at 15:58