A3 Book section, Chapters in research books
Supportive Communication in the Workplace (2020)

Mikkola, L. (2020). Supportive Communication in the Workplace. In L. Mikkola, & M. Valo (Eds.), Workplace Communication (pp. 149-162). Routledge. https://doi.org/10.4324/9780429196881-12

JYU authors or editors

Publication details

All authors or editors: Mikkola, Leena

Parent publication: Workplace Communication

Parent publication editors: Mikkola, Leena; Valo, Maarit

ISBN: 978-0-367-18570-1

eISBN: 978-0-429-19688-1

Publication year: 2020

Pages range: 149-162

Number of pages in the book: 213

Publisher: Routledge

Place of Publication: New York

Publication country: United States

Publication language: English

DOI: https://doi.org/10.4324/9780429196881-12

Publication open access: Not open

Publication channel open access: 

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/68485

Abstract

Supportive communication is a form of social interaction that produces resources with which to solve situational problems and manage emotional strain. Through the management of uncertainty, supportive communication enhances the perception of personal control over life events and strengthens the perception of acceptance. It is enacted in the seeking of support, in providing support, and in supportive listening as a form of emotional and informational support. In the workplace, supportive communication is crucially important: It promotes productive work and employees’ well-being as well as job satisfaction and engagement in the organization. This chapter presents the foundations of supportive communication, reviews existing knowledge of social support and supportive messages, and applies this knowledge to workplace communication. The chapter also discusses the development of supportive communication in workplace.

Keywords: work communities; well-being; social interaction; supporting; peer support

Free keywords: emotional support, informational support, supportive communication, uncertainty management

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2020

JUFO rating: 3