A3 Kirjan tai muun kokoomateoksen osa
Developing Workplace Communication (2020)
Mikkola, L., & Valkonen, T. (2020). Developing Workplace Communication. In L. Mikkola, & M. Valo (Eds.), Workplace Communication (pp. 179-192). Routledge. https://doi.org/10.4324/9780429196881-14
JYU-tekijät tai -toimittajat
Julkaisun tiedot
Julkaisun kaikki tekijät tai toimittajat: Mikkola, Leena; Valkonen, Tarja
Emojulkaisu: Workplace Communication
Emojulkaisun toimittajat: Mikkola, Leena; Valo, Maarit
ISBN: 978-0-367-18570-1
eISBN: 978-0-429-19688-1
Julkaisuvuosi: 2020
Artikkelin sivunumerot: 179-192
Kirjan kokonaissivumäärä: 213
Kustantaja: Routledge
Kustannuspaikka: New York
Julkaisumaa: Yhdysvallat (USA)
Julkaisun kieli: englanti
DOI: https://doi.org/10.4324/9780429196881-14
Julkaisun avoin saatavuus: Ei avoin
Julkaisukanavan avoin saatavuus:
Tiivistelmä
Knowledge-based work is actualized in social interaction. In workplace communication, collaboration takes place when common goals are pursued, work-related problems are solved, and feedback is provided and processed. In the workplace, social interaction is a process that generates both challenges and solutions for communication problems. When starting to develop workplace communication, it is essential to ensure that all the planned developmental actions focus on the origins of perceived problems. This chapter presents a four-level analytical tool for understanding and developing workplace communication. The first level of analysis focuses on meanings given to the mission, objectives, and tasks; the second level focuses on the analysis of work processes as knowledge-management processes; at the third level, the communication practices are analyzed to ensure that they are functional and up to date; and the fourth level focuses on interpersonal issues in workplace communication, such as feedback, social support, and relational competence. Working through these levels of analysis supplies the necessary information to develop a good working environment.
YSO-asiasanat: työpaikat; viestintä; yhteisöviestintä; keskinäisviestintä; viestintätaidot; tiedonhallinta
Vapaat asiasanat: communication practices, knowledge management, organizational development, shared meanings, working life, workplace communication, workplace relationships
Liittyvät organisaatiot
OKM-raportointi: Kyllä
Raportointivuosi: 2020
JUFO-taso: 3
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