A3 Book section, Chapters in research books
Focusing on Workplace Communication (2020)

Valo, M., & Mikkola, L. (2020). Focusing on Workplace Communication. In L. Mikkola, & M. Valo (Eds.), Workplace Communication (pp. 3-14). Routledge. https://doi.org/10.4324/9780429196881-1

JYU authors or editors

Publication details

All authors or editors: Valo, Maarit; Mikkola, Leena

Parent publication: Workplace Communication

Parent publication editors: Mikkola, Leena; Valo, Maarit

ISBN: 978-0-367-18570-1

eISBN: 978-0-429-19688-1

Publication year: 2020

Pages range: 3-14

Number of pages in the book: 213

Publisher: Routledge

Place of Publication: New York

Publication country: United States

Publication language: English

DOI: https://doi.org/10.4324/9780429196881-1

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/68401


Communication has a constitutive role in the workplace; in workplace communication the organization comes into being. In workplace communication workers create and negotiate meanings and a shared understanding of important work-related issues. Communication is also essential for a functional working environment. Especially in knowledge-based work members of the workplace aim at success, efficiency, and productivity by discussing, conversing, debating, and providing and receiving feedback. Hence, when striving to establish a healthy workplace with high levels of satisfaction and well-being, one has to understand the dynamics of workplace communication. This chapter examines interpersonal communication and social interaction in the workplace and the impact they have on the work organization and its activities. The chapter explores the fundamental perspectives on workplace communication: The constitutive perspective of communication, coordinated management of meaning, interactional frames, task-related, relational, and identity dimensions of communication, and the discourse perspective as well as the structuration perspective on communication. The chapter also presents the structure of the book.

Keywords: communication; organisational communication and public relations; interaction; working life; communication culture

Free keywords: interpersonal communication, workplace communication

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2020

JUFO rating: 3

Last updated on 2022-20-09 at 13:55