B1 Kirjoitus tieteellisessä aikakauslehdessä
From digitalization to cybernization : Delivering value with cybernized services (2019)
Tuunanen, T., Kazan, E., Salo, M., Leskelä, R.-L., & Gupta, S. (2019). From digitalization to cybernization : Delivering value with cybernized services. Scandinavian Journal of Information Systems, 31(2), Article 83-96. http://iris.cs.aau.dk/tl_files/volumes/volume 31/4 31-2 Tuunanen et al(IRIS).pdf
JYU-tekijät tai -toimittajat
Julkaisun tiedot
Julkaisun kaikki tekijät tai toimittajat: Tuunanen, Tuure; Kazan, Erol; Salo, Markus; Leskelä, Riika-Leena; Gupta, Shivam
Lehti tai sarja: Scandinavian Journal of Information Systems
ISSN: 0905-0167
eISSN: 1901-0990
Julkaisuvuosi: 2019
Volyymi: 31
Lehden numero: 2
Artikkelinumero: 83-96
Kustantaja: IRIS Association
Julkaisumaa: Tanska
Julkaisun kieli: englanti
Pysyvä verkko-osoite: http://iris.cs.aau.dk/tl_files/volumes/volume 31/4 31-2 Tuunanen et al(IRIS).pdf
Julkaisun avoin saatavuus: Avoimesti saatavilla
Julkaisukanavan avoin saatavuus: Kokonaan avoin julkaisukanava
Julkaisu on rinnakkaistallennettu (JYX): https://jyx.jyu.fi/handle/123456789/67598
Tiivistelmä
This reflection note, based on the lead author’s keynote presentation at the Information Systems Research Seminar in Scandinavia/Scandinavian Conference on Information Systems 2019, makes an argument for the need to study the transformation from digital services to cybernized services offered by service providers to their customers. We first discuss the digitalization of services. Then, we argue that the emergence of cyber-physical systems enables a new kind of services that apply; e.g.; the internet of things, analytics of sensor-based big data, and artificial intelligence for value creation. In other words, the cybernization of services. We illustrate two particular approaches for understanding value creation for such cybernized services, specifically, value co-creation and co-destruction that are derived from the service research literature. We discuss the implications for information systems research, and argue that value co-creation and co-destruction should be studied together. Lastly, we depict the provision of healthcare services as a potential avenue for cybernization, and promote the use of the design science research for future studies.
YSO-asiasanat: digitalisaatio; verkkopalvelut; arvonluonti
Vapaat asiasanat: cybernization; cybernized services; cyber physical systems; digitalization; digital services; value co-creation; value co-destruction; design science research; interdisciplinary research
Liittyvät organisaatiot
OKM-raportointi: Kyllä
Raportointivuosi: 2019
