B1 Kirjoitus tieteellisessä aikakauslehdessä
From digitalization to cybernization : Delivering value with cybernized services (2019)


Tuunanen, Tuure; Kazan, Erol; Salo, Markus; Leskelä, Riika-Leena; Gupta, Shivam (2019). From digitalization to cybernization : Delivering value with cybernized services. Scandinavian Journal of Information Systems, 31 (2), 83-96. http://iris.cs.aau.dk/tl_files/volumes/volume 31/4 31-2 Tuunanen et al(IRIS).pdf


JYU-tekijät tai -toimittajat


Julkaisun tiedot

Julkaisun kaikki tekijät tai toimittajat: Tuunanen, Tuure; Kazan, Erol; Salo, Markus; Leskelä, Riika-Leena; Gupta, Shivam

Lehti tai sarja: Scandinavian Journal of Information Systems

ISSN: 0905-0167

eISSN: 1901-0990

Julkaisuvuosi: 2019

Volyymi: 31

Lehden numero: 2

Artikkelinumero: 83-96

Kustantaja: IRIS Association

Julkaisumaa: Tanska

Julkaisun kieli: englanti

Pysyvä verkko-osoite: http://iris.cs.aau.dk/tl_files/volumes/volume 31/4 31-2 Tuunanen et al(IRIS).pdf

Avoin saatavuus: Open access -julkaisukanavassa ilmestynyt julkaisu

Julkaisu on rinnakkaistallennettu (JYX): https://jyx.jyu.fi/handle/123456789/67598


Tiivistelmä

This reflection note, based on the lead author’s keynote presentation at the Information Systems Research Seminar in Scandinavia/Scandinavian Conference on Information Systems 2019, makes an argument for the need to study the transformation from digital services to cybernized services offered by service providers to their customers. We first discuss the digitalization of services. Then, we argue that the emergence of cyber-physical systems enables a new kind of services that apply; e.g.; the internet of things, analytics of sensor-based big data, and artificial intelligence for value creation. In other words, the cybernization of services. We illustrate two particular approaches for understanding value creation for such cybernized services, specifically, value co-creation and co-destruction that are derived from the service research literature. We discuss the implications for information systems research, and argue that value co-creation and co-destruction should be studied together. Lastly, we depict the provision of healthcare services as a potential avenue for cybernization, and promote the use of the design science research for future studies.


YSO-asiasanat: digitalisaatio; verkkopalvelut; arvonluonti

Vapaat asiasanat: cybernization; cybernized services; cyber physical systems; digitalization; digital services; value co-creation; value co-destruction; design science research; interdisciplinary research


Liittyvät organisaatiot


OKM-raportointi: Kyllä

Raportointivuosi: 2019


Viimeisin päivitys 2020-18-08 klo 13:21