C2 Edited work
The Handbook of Public Sector Communication (2020)

Luoma-aho, V., & Canel, M. J. (Eds.). (2020). The Handbook of Public Sector Communication. John Wiley & Sons. https://doi.org/10.1002/9781119263203

JYU authors or editors

Publication details

All authors or editors: Luoma-aho, Vilma; Canel, María José

ISBN: 978-1-119-26314-2

eISBN: 978-1-119-26320-3

Publication year: 2020

Number of pages in the book: 504

Publisher: John Wiley & Sons

Place of Publication: Hoboken

Publication country: United States

Publication language: English

DOI: https://doi.org/10.1002/9781119263203

Publication open access: Not open

Publication channel open access:


Research into public sector communication investigates the interaction between public and governmental entities and citizens within their sphere of influence. Today’s public sector organizations are operating in environments where people receive their information from multiple sources. Although modern research demonstrates the immense impact public entities have on democracy and societal welfare, communication in this context is often overlooked. Public sector organizations need to develop “communicative intelligence” in balancing their institutional agendas and aims of public engagement. The Handbook of Public Sector Communication is the first comprehensive volume to explore the field. This timely, innovative volume examines the societal role, environment, goals, practices, and development of public sector strategic communication.

International in scope, this handbook describes and analyzes the contexts, policies, issues, and questions that shape public sector communication. An interdisciplinary team of leading experts discusses diverse subjects of rising importance to public sector, government, and political communication. Topics include social exchange relationships, crisis communication, citizen expectations, measuring and evaluating media, diversity and inclusion, and more. Providing current research and global perspectives, this important resource:

Addresses the questions public sector communicators face today
Summarizes the current state of public sector communication worldwide
Clarifies contemporary trends and practices including mediatization, citizen engagement, and change and expectation management
Addresses global challenges and crises such as corruption and bureaucratic roadblocks
Provides a framework for measuring communication effectiveness

Requiring minimal prior knowledge of the field, The Handbook of Public Sector Communication is a valuable tool for academics, students, and practitioners in areas of public administration, public management, political communication, strategic and organizational communication, and related fields such as political science, sociology, marketing, journalism, and globalization studies.

Keywords: public sector; communication; flow of information; communication (information exchange)

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2020

JUFO rating: 2

This publication includes articles with JYU authors:

Last updated on 2022-19-08 at 19:16