A3 Book section, Chapters in research books
Citizen Engagement and Public Sector Communication (2020)
Piqueiras, Paloma, Canel, María‐José, Luoma-aho, Vilma. (2020). Citizen Engagement and Public Sector Communication. In V. Luoma-aho, & M. J. Canel (Eds.), The Handbook of Public Sector Communication (pp. 277-287). John Wiley & Sons. https://doi.org/10.1002/9781119263203.ch18
JYU authors or editors
Publication details
All authors or editors: Piqueiras, Paloma; Canel, María‐José; Luoma-aho; Vilma
Parent publication: The Handbook of Public Sector Communication
Parent publication editors: Luoma-aho, Vilma; Canel, María José
ISBN: 978-1-119-26314-2
eISBN: 978-1-119-26320-3
Publication year: 2020
Pages range: 277-287
Number of pages in the book: 504
Publisher: John Wiley & Sons
Place of Publication: Hoboken
Publication country: United States
Publication language: English
DOI: https://doi.org/10.1002/9781119263203.ch18
Publication open access: Not open
Publication channel open access:
Abstract
The literature on citizen engagement is divided into two main streams: literature on the citizen side of citizen engagement, and literature on the organizational side of engagement. Although these two sides can never be fully separated in the actual process of citizen engagement, studies have thus far focused more strongly on one or the other of them, perhaps for reasons of clarity. This chapter begins by defining citizen engagement and exploring these two streams of literature in more detail. In the context of public sector communication, citizen engagement entails a shift from one‐way communication to two‐way communication. Since coproduction and citizen involvement stem from relationships between citizens and professionals (civil servants) who make reciprocal use of each other's strengths, communication is a prerequisite if engagement is to take place: it is only through communication that the required mutual understanding can be arrived at.
Keywords: public sector; public services; communication; citizens; committing oneself; committing someone
Free keywords: citizen engagement; civic engagement; co-production; customer engagement; public sector communication; public sector organizations; public services
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2020
JUFO rating: 2
Parent publication with JYU authors: