A3 Book section, Chapters in research books
Citizen Engagement and Public Sector Communication (2020)


Piqueiras, Paloma, Canel, María‐José, Luoma-aho, Vilma. (2020). Citizen Engagement and Public Sector Communication. In V. Luoma-aho, & M. J. Canel (Eds.), The Handbook of Public Sector Communication (pp. 277-287). John Wiley & Sons. https://doi.org/10.1002/9781119263203.ch18


JYU authors or editors


Publication details

All authors or editorsPiqueiras, Paloma; Canel, María‐José; Luoma-aho; Vilma

Parent publicationThe Handbook of Public Sector Communication

Parent publication editorsLuoma-aho, Vilma; Canel, María José

ISBN978-1-119-26314-2

eISBN978-1-119-26320-3

Publication year2020

Pages range277-287

Number of pages in the book504

PublisherJohn Wiley & Sons

Place of PublicationHoboken

Publication countryUnited States

Publication languageEnglish

DOIhttps://doi.org/10.1002/9781119263203.ch18

Publication open accessNot open

Publication channel open access


Abstract

The literature on citizen engagement is divided into two main streams: literature on the citizen side of citizen engagement, and literature on the organizational side of engagement. Although these two sides can never be fully separated in the actual process of citizen engagement, studies have thus far focused more strongly on one or the other of them, perhaps for reasons of clarity. This chapter begins by defining citizen engagement and exploring these two streams of literature in more detail. In the context of public sector communication, citizen engagement entails a shift from one‐way communication to two‐way communication. Since coproduction and citizen involvement stem from relationships between citizens and professionals (civil servants) who make reciprocal use of each other's strengths, communication is a prerequisite if engagement is to take place: it is only through communication that the required mutual understanding can be arrived at.


Keywordspublic sectorpublic servicescommunicationcitizenscommitting oneselfcommitting someone

Free keywordscitizen engagement; civic engagement; co-production; customer engagement; public sector communication; public sector organizations; public services


Contributing organizations


Ministry reportingYes

Reporting Year2020

JUFO rating2


Last updated on 2024-14-02 at 17:36