A3 Book section, Chapters in research books
Citizen Engagement and Public Sector Communication (2020)

Piqueiras, Paloma, Canel, María‐José, Luoma-aho, Vilma. (2020). Citizen Engagement and Public Sector Communication. In V. Luoma-aho, & M. J. Canel (Eds.), The Handbook of Public Sector Communication (pp. 277-287). John Wiley & Sons. https://doi.org/10.1002/9781119263203.ch18

JYU authors or editors

Publication details

All authors or editors: Piqueiras, Paloma; Canel, María‐José; Luoma-aho; Vilma

Parent publication: The Handbook of Public Sector Communication

Parent publication editors: Luoma-aho, Vilma; Canel, María José

ISBN: 978-1-119-26314-2

eISBN: 978-1-119-26320-3

Publication year: 2020

Pages range: 277-287

Number of pages in the book: 504

Publisher: John Wiley & Sons

Place of Publication: Hoboken

Publication country: United States

Publication language: English

DOI: https://doi.org/10.1002/9781119263203.ch18

Publication open access: Not open

Publication channel open access:


The literature on citizen engagement is divided into two main streams: literature on the citizen side of citizen engagement, and literature on the organizational side of engagement. Although these two sides can never be fully separated in the actual process of citizen engagement, studies have thus far focused more strongly on one or the other of them, perhaps for reasons of clarity. This chapter begins by defining citizen engagement and exploring these two streams of literature in more detail. In the context of public sector communication, citizen engagement entails a shift from one‐way communication to two‐way communication. Since coproduction and citizen involvement stem from relationships between citizens and professionals (civil servants) who make reciprocal use of each other's strengths, communication is a prerequisite if engagement is to take place: it is only through communication that the required mutual understanding can be arrived at.

Keywords: public sector; public services; communication; citizens; committing oneself; committing someone

Free keywords: citizen engagement; civic engagement; co-production; customer engagement; public sector communication; public sector organizations; public services

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2020

JUFO rating: 2

Last updated on 2022-19-08 at 19:16