A1 Journal article (refereed)
IT engagement as a blessing and a curse? : Examining its antecedents and outcomes in organizations (2020)

Pirkkalainen, H., Salo, M., & Makkonen, M. (2020). IT engagement as a blessing and a curse? : Examining its antecedents and outcomes in organizations. International Journal of Information Management, 53, Article 102130. https://doi.org/10.1016/j.ijinfomgt.2020.102130

JYU authors or editors

Publication details

All authors or editors: Pirkkalainen, Henri; Salo, Markus; Makkonen, Markus

Journal or series: International Journal of Information Management

ISSN: 0268-4012

eISSN: 1873-4707

Publication year: 2020

Volume: 53

Article number: 102130

Publisher: Elsevier

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1016/j.ijinfomgt.2020.102130

Publication open access: Openly available

Publication channel open access: Partially open access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/68810

Abstract

Information technology (IT) engagement is defined as a need to spend more time using IT. Practice-based examples show that IT engagement can have adverse effects in organizations. Although users can potentially get more work done through IT engagement, observations show that the users might jeopardize their well-being and hamper their work performance. We aimed to investigate this complexity in the research on IT engagement by examining its potential antecedents and outcomes in organizations. Considering the potentially mixed outcomes, we developed a model to examine the effects of IT engagement on personal productivity and strain. We also aimed to explain the antecedents of IT engagement by drawing on the collective expectations for IT use. In particular, we examined the extent to which normative pressure on IT use drives users’ information load and IT engagement. Finally, we sought to understand whether users’ attempts to avert dependency on IT use reduced their IT engagement. Several hypotheses were developed and tested with survey data of 1091 organizational IT users. The findings help explain the role of normative pressure as a key driver of IT engagement and validate the positive and negative outcomes of IT engagement in organizations.

Keywords: organisational research; information technology; work engagement; work burden

Free keywords: IT engagement; information load; normative pressure; IT use

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2020

JUFO rating: 3