A1 Journal article (refereed)
IT engagement as a blessing and a curse? : Examining its antecedents and outcomes in organizations (2020)
Pirkkalainen, H., Salo, M., & Makkonen, M. (2020). IT engagement as a blessing and a curse? : Examining its antecedents and outcomes in organizations. International Journal of Information Management, 53, Article 102130. https://doi.org/10.1016/j.ijinfomgt.2020.102130
JYU authors or editors
Publication details
All authors or editors: Pirkkalainen, Henri; Salo, Markus; Makkonen, Markus
Journal or series: International Journal of Information Management
ISSN: 0268-4012
eISSN: 1873-4707
Publication year: 2020
Volume: 53
Article number: 102130
Publisher: Elsevier
Publication country: United Kingdom
Publication language: English
DOI: https://doi.org/10.1016/j.ijinfomgt.2020.102130
Publication open access: Openly available
Publication channel open access: Partially open access channel
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/68810
Abstract
Information technology (IT) engagement is defined as a need to spend more time using IT. Practice-based examples show that IT engagement can have adverse effects in organizations. Although users can potentially get more work done through IT engagement, observations show that the users might jeopardize their well-being and hamper their work performance. We aimed to investigate this complexity in the research on IT engagement by examining its potential antecedents and outcomes in organizations. Considering the potentially mixed outcomes, we developed a model to examine the effects of IT engagement on personal productivity and strain. We also aimed to explain the antecedents of IT engagement by drawing on the collective expectations for IT use. In particular, we examined the extent to which normative pressure on IT use drives users’ information load and IT engagement. Finally, we sought to understand whether users’ attempts to avert dependency on IT use reduced their IT engagement. Several hypotheses were developed and tested with survey data of 1091 organizational IT users. The findings help explain the role of normative pressure as a key driver of IT engagement and validate the positive and negative outcomes of IT engagement in organizations.
Keywords: organisational research; information technology; work engagement; work burden
Free keywords: IT engagement; information load; normative pressure; IT use
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2020
JUFO rating: 3