A1 Journal article (refereed)
Exploring heterogeneous ICT use among older adults : The warm experts’ perspective (2021)
Hänninen, R., Taipale, S., & Luostari, R. (2021). Exploring heterogeneous ICT use among older adults : The warm experts’ perspective. New Media and Society, 23(6), 1584-1601. https://doi.org/10.1177/1461444820917353
The research was funded by Strategic Research Council at the Research Council of Finland.
JYU authors or editors
Publication details
All authors or editors: Hänninen, R.; Taipale, S.; Luostari, R.
Journal or series: New Media and Society
ISSN: 1461-4448
eISSN: 1461-7315
Publication year: 2021
Volume: 23
Issue number: 6
Pages range: 1584-1601
Publisher: Sage Publications
Publication country: United Kingdom
Publication language: English
DOI: https://doi.org/10.1177/1461444820917353
Publication open access: Openly available
Publication channel open access: Partially open access channel
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/72167
Abstract
In this article, we (1) examine the various forms of support required by older users (75+) of digital technology and (2) provide a concrete, everyday life rationale for why warm experts play such a pivotal role in the processes of adopting and using ICT. Although warm experts are usually not older adults themselves, they provide an important mediating view on the technology use among older people that has not been rigorously addressed in previous studies. Thus, in our analysis we examine the younger family members’ views on acting as warm experts to their older family members. The research data consist of 22 extended group interviews (EGI) and observation carried out in Finland. Based on our analysis, we argue that older adults use ICT in very heterogeneous ways and that the roles bestowed upon warm experts can be understood precisely through this heterogeneity.
Keywords: ageing; older people; digital technology; information and communications technology; adoption (cognition); forms of support; direction (instruction and guidance); family members
Free keywords: aging; digital technology; family; ICT; warm expert
Contributing organizations
Related projects
- Centre of Excellence in Research on Ageing and Care
- Taipale, Sakari
- Research Council of Finland
- Towards socially inclusive digital society: transforming service culture
- Taipale, Sakari
- Research Council of Finland
Ministry reporting: Yes
Reporting Year: 2021
JUFO rating: 3
- Social and Public Policy (Department of Social Sciences and Philosophy YFI) YKP
- Policies and Politics of Welfare and Care (focus area) (Department of Social Sciences and Philosophy YFI)
- Centre of Excellence in Research on Ageing and Care (Department of Social Sciences and Philosophy YFI) ; 2018-2025
- School of Wellbeing (University of Jyväskylä JYU) JYU.Well