A1 Journal article (refereed)
Knowledge Brokering in an Era of Communication Visibility (2020)


van Zoonen, Ward; Sivunen, Anu (2020). Knowledge Brokering in an Era of Communication Visibility. International Journal of Business Communication, OnlineFirst. DOI: 10.1177/2329488420937348


JYU authors or editors


Publication details

All authors or editors: van Zoonen, Ward; Sivunen, Anu

Journal or series: International Journal of Business Communication

ISSN: 2329-4884

eISSN: 2329-4892

Publication year: 2020

Volume: OnlineFirst

Publisher: Sage Publications

Publication country: United States

Publication language: English

DOI: http://doi.org/10.1177/2329488420937348

Open Access: Open access publication published in a hybrid channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/71077


Abstract

This study presents an analysis of the extent to which enterprise social media (ESM) use enhances visibility of content (message transparency) and connections (network translucence) in organizations, and how this affects knowledge brokering. The findings support the theory of communication visibility by demonstrating that ESM use is associated with perceptions of message transparency and network translucence. Furthermore, the findings suggest that employees, regardless of their position within a network, are provided with a vision advantage and thus have the ability to engage in knowledge brokering. Future work needs to examine the impact of network characteristics on these effects. This article contributes to our understanding of knowledge brokering in contemporary networked and mediated workplaces. Specifically, this article offers an analysis of the theory of communication visibility and demonstrates the mediating role of communication visibility in the relationship between ESM use and intraorganizational knowledge brokering activities.


Keywords: corporate communications; internal communication; communication (information exchange); flow of information; social media; visibility; transparency

Free keywords: knowledge brokering; enterprise social media; communication visibility theory; knowledge sharing


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Ministry reporting: No, publication in press


Last updated on 2020-06-07 at 11:13