A2 Review article, Literature review, Systematic review
Building Trust in the Sharing Economy : Current Approaches and Future Considerations (2021)

Räisänen, J., Ojala, A., & Tuovinen, T. (2021). Building Trust in the Sharing Economy : Current Approaches and Future Considerations. Journal of Cleaner Production, 279, Article 123724. https://doi.org/10.1016/j.jclepro.2020.123724

JYU authors or editors

Publication details

All authors or editors: Räisänen, Jaana; Ojala, Arto; Tuovinen, Tero

Journal or series: Journal of Cleaner Production

ISSN: 0959-6526

eISSN: 1879-1786

Publication year: 2021

Volume: 279

Article number: 123724

Publisher: Elsevier

Publication country: Netherlands

Publication language: English

DOI: https://doi.org/10.1016/j.jclepro.2020.123724

Publication open access: Not open

Publication channel open access: 

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/71734

Abstract

The sharing economy could be an answer to the challenge of sustainability; it can facilitate the sharing and reuse of resources, create new ways of earning money, and enhance social connections. For example, by reducing the use of natural resources without having to acquire or own everything, the sharing economy can positively affect sustainability. At the core of this type of economy lies trust among users and between users and the platform—the system cannot reach its full potential without trust. In fact, businesses or organizations in the sharing economy can even fail due to trust issues, although more information is needed to make better use of the existing platforms. The aim of this systematic literature review is to study how trust is built in the sharing economy. For this purpose, we introduce 28 solutions to support trust in sharing economy platforms, develop a preliminary model for evaluating trust in this context, and present a few considerations for future research. Platform developers and managers can use our preliminary model to identify trust issues in their platforms.

Keywords: sharing economy; platform economy; sustainable consumption; trust; systematic reviews

Free keywords: sharing economy; systematic literature review; sustainability; trust

Contributing organizations

Ministry reporting: Yes

VIRTA submission year: 2021

JUFO rating: 2