A1 Journal article (refereed)
Emotional competence at work (2020)
Ikävalko, H., Hökkä, P., Paloniemi, S., & Vähäsantanen, K. (2020). Emotional competence at work. Journal of Organizational Change Management, 33(7), 1485-1498. https://doi.org/10.1108/jocm-01-2020-0024
JYU authors or editors
Publication details
All authors or editors: Ikävalko, Heini; Hökkä, Päivi; Paloniemi, Susanna; Vähäsantanen, Katja
Journal or series: Journal of Organizational Change Management
ISSN: 0953-4814
eISSN: 1758-7816
Publication year: 2020
Publication date: 27/08/2020
Volume: 33
Issue number: 7
Pages range: 1485-1498
Publisher: Emerald
Publication country: United Kingdom
Publication language: English
DOI: https://doi.org/10.1108/jocm-01-2020-0024
Publication open access: Not open
Publication channel open access:
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/73031
Publication is parallel published: https://aaltodoc.aalto.fi/handle/123456789/46592
Abstract
Design/methodology/approach – Emotional competence at work was explored via interviews, surveys and observations. The study was conducted over one year, during which an emotion-training intervention was conducted within a medium-sized company, operating in the healthcare sector.
Findings – The study shed light on emotional competence at work, identifying three domains: individual emotional competence, emotional competence within interactions and emotional competence embedded in workplace practices.
Research limitations/implications – This study was conducted in one organization.
Practical implications – Organizational developers are recommended to implement activities such as training interventions in order to build emotional competence; this applies not only at the individual level but also to achieve interaction among members of the organization within collective workplace practices.
Originality/value – Previous studies on emotional competence have been limited to the individual level. The sociocultural approach to emotional competence adopted in this study recognizes – in addition to the individual and interactional level of emotional competence – emotional competence at work as related to practices at work.
Keywords: emotions; emotional skills; competence; working life; intervention study
Free keywords: emotion; competence; work; intervention
Contributing organizations
Related projects
- Tunnetoimijuus organisaation muutoksessa (TUNTO)
- Hökkä, Päivi
- Finnish Work Environment Fund
Ministry reporting: Yes
Reporting Year: 2020
JUFO rating: 1