A1 Journal article (refereed)
Emotional competence at work (2020)


Ikävalko, Heini; Hökkä, Päivi; Paloniemi, Susanna; Vähäsantanen, Katja (2020). Emotional competence at work. Journal of Organizational Change Management, 33 (7), 1485-1498. DOI: 10.1108/jocm-01-2020-0024


JYU authors or editors


Publication details

All authors or editors: Ikävalko, Heini; Hökkä, Päivi; Paloniemi, Susanna; Vähäsantanen, Katja

Journal or series: Journal of Organizational Change Management

ISSN: 0953-4814

eISSN: 1758-7816

Publication year: 2020

Volume: 33

Issue number: 7

Pages range: 1485-1498

Publisher: Emerald

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1108/jocm-01-2020-0024

Open Access: Publication channel is not openly available

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/73031

Publication is parallel published: https://aaltodoc.aalto.fi/handle/123456789/46592


Abstract

Purpose – The study investigated emotional competence at work and elaborated emotional competence in relation to sociocultural aspects of emotions at work.
Design/methodology/approach – Emotional competence at work was explored via interviews, surveys and observations. The study was conducted over one year, during which an emotion-training intervention was conducted within a medium-sized company, operating in the healthcare sector.
Findings – The study shed light on emotional competence at work, identifying three domains: individual emotional competence, emotional competence within interactions and emotional competence embedded in workplace practices.
Research limitations/implications – This study was conducted in one organization.
Practical implications – Organizational developers are recommended to implement activities such as training interventions in order to build emotional competence; this applies not only at the individual level but also to achieve interaction among members of the organization within collective workplace practices.
Originality/value – Previous studies on emotional competence have been limited to the individual level. The sociocultural approach to emotional competence adopted in this study recognizes – in addition to the individual and interactional level of emotional competence – emotional competence at work as related to practices at work.


Keywords: emotions; emotional skills; competence; working life; intervention study

Free keywords: emotion; competence; work; intervention


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Ministry reporting: Yes

Preliminary JUFO rating: 1


Last updated on 2020-08-12 at 13:46