A1 Journal article (refereed)
Taking on the “Dark Side” : Coping With Technostress (2020)

Tarafdar, M., Pirkkalainen, H., Salo, M., & Makkonen, M. (2020). Taking on the “Dark Side” : Coping With Technostress. IT Professional, 22(6), 82-89. https://doi.org/10.1109/MITP.2020.2977343

JYU authors or editors

Publication details

All authors or editors: Tarafdar, Monideepa; Pirkkalainen, Henri; Salo, Markus; Makkonen, Markus

Journal or series: IT Professional

ISSN: 1520-9202

eISSN: 1941-045X

Publication year: 2020

Publication date: 01/11/2020

Volume: 22

Issue number: 6

Pages range: 82-89

Publisher: Institute of Electrical and Electronics Engineers (IEEE)

Publication country: United States

Publication language: English

DOI: https://doi.org/10.1109/MITP.2020.2977343

Publication open access: Not open

Publication channel open access:

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/73097


Technostress is stress that individuals experience due to their use of information technology. It is associated with critical workplace consequences including reduced productivity. While the negative consequences are well known, what is less understood is how individuals can cope with technostress to alleviate them. We report on two studies that explain how organizational IT users can cope with technostress. The first is a qualitative study conducted in the U.K., by interviewing thirty executives/knowledge workers. Here, we identified seven coping behaviors that individuals engage in, in response to technostress. The second is a survey of 846 U.S. employees who use IT in their workplace. Here, we examined the effects of these coping behaviors on the relationship between technostress creating conditions and the individual's IT-enabled productivity. We interpret our results to explain how employees and organizations can tackle technostress.

Keywords: well-being at work; productivity; stress (biological phenomena); information technology; behavioural sciences

Free keywords: productivity; stress; information technology; behavioral sciences

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2020

JUFO rating: 1

Last updated on 2022-20-09 at 15:05