A1 Journal article (refereed)
Taking on the “Dark Side” : Coping With Technostress (2020)
Tarafdar, M., Pirkkalainen, H., Salo, M., & Makkonen, M. (2020). Taking on the “Dark Side” : Coping With Technostress. IT Professional, 22(6), 82-89. https://doi.org/10.1109/MITP.2020.2977343
JYU authors or editors
Publication details
All authors or editors: Tarafdar, Monideepa; Pirkkalainen, Henri; Salo, Markus; Makkonen, Markus
Journal or series: IT Professional
ISSN: 1520-9202
eISSN: 1941-045X
Publication year: 2020
Publication date: 01/11/2020
Volume: 22
Issue number: 6
Pages range: 82-89
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Publication country: United States
Publication language: English
DOI: https://doi.org/10.1109/MITP.2020.2977343
Publication open access: Not open
Publication channel open access:
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/73097
Abstract
Technostress is stress that individuals experience due to their use of information technology. It is associated with critical workplace consequences including reduced productivity. While the negative consequences are well known, what is less understood is how individuals can cope with technostress to alleviate them. We report on two studies that explain how organizational IT users can cope with technostress. The first is a qualitative study conducted in the U.K., by interviewing thirty executives/knowledge workers. Here, we identified seven coping behaviors that individuals engage in, in response to technostress. The second is a survey of 846 U.S. employees who use IT in their workplace. Here, we examined the effects of these coping behaviors on the relationship between technostress creating conditions and the individual's IT-enabled productivity. We interpret our results to explain how employees and organizations can tackle technostress.
Keywords: well-being at work; productivity; stress (biological phenomena); information technology; behavioural sciences
Free keywords: productivity; stress; information technology; behavioral sciences
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2020
JUFO rating: 1
