A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Discursive Strategies to Negotiate Power Relations in Disability Services Client Juries (2022)
Nykänen, H., Asunta, L., & Mikkola, L. (2022). Discursive Strategies to Negotiate Power Relations in Disability Services Client Juries. Health Communication, 37(4), 457-466. https://doi.org/10.1080/10410236.2020.1851455
JYU-tekijät tai -toimittajat
Julkaisun tiedot
Julkaisun kaikki tekijät tai toimittajat: Nykänen, Hanna; Asunta, Laura; Mikkola, Leena
Lehti tai sarja: Health Communication
ISSN: 1041-0236
eISSN: 1532-7027
Julkaisuvuosi: 2022
Ilmestymispäivä: 24.11.2020
Volyymi: 37
Lehden numero: 4
Artikkelin sivunumerot: 457-466
Kustantaja: Routledge
Julkaisumaa: Yhdysvallat (USA)
Julkaisun kieli: englanti
DOI: https://doi.org/10.1080/10410236.2020.1851455
Julkaisun avoin saatavuus: Avoimesti saatavilla
Julkaisukanavan avoin saatavuus: Osittain avoin julkaisukanava
Julkaisu on rinnakkaistallennettu (JYX): https://jyx.jyu.fi/handle/123456789/72854
Tiivistelmä
Collaboration with clients is an efficient way to develop social services. To strengthen the possibilities for clients to influence services, client juries are established. However, collaboration in the juries is perceived as difficult because of the power imbalance inherent in the client–social worker relationship. The aim of this study was to examine how the participants negotiated power relations in client jury meetings. The data consisted of four observed disability services client jury meetings. Analysis was performed using action-implicative discourse analysis, which aims to define different communicative problems, interactional strategies, and situated ideals of communicative practices. The results revealed the use of four main strategies to negotiate power relations in client jury meetings: avoiding conflicts with clients, trying to reveal injustice, taking responsibility, and widening the perspective. By studying the interactions within the disability services client juries, the methods for promoting the involvement of service users in developing social services can be improved.
YSO-asiasanat: sosiaalipalvelut; vammaispalvelut; asiakkaat; asiakkuus; yhteistyö; neuvottelut; vallankäyttö; keskustelunanalyysi; diskurssianalyysi
Vapaat asiasanat: clients; social services
Liittyvät organisaatiot
OKM-raportointi: Kyllä
VIRTA-lähetysvuosi: 2023
JUFO-taso: 1
