A4 Article in conference proceedings
Factors Influencing Tourists’ Intention to Use COVID-19 Contact Tracing App (2021)

Ukpabi, D., Olaleye, S., & Karjaluoto, H. (2021). Factors Influencing Tourists’ Intention to Use COVID-19 Contact Tracing App. In W. Wörndl, C. Koo, & J. L. Stienmetz (Eds.), Information and Communication Technologies in Tourism 2021 : Proceedings of the ENTER 2021 eTourism Conference (pp. 504-516). Springer. https://doi.org/10.1007/978-3-030-65785-7_48

JYU authors or editors

Publication details

All authors or editors: Ukpabi, Dandison; Olaleye, Sunday; Karjaluoto, Heikki

Parent publication: Information and Communication Technologies in Tourism 2021 : Proceedings of the ENTER 2021 eTourism Conference

Parent publication editors: Wörndl, Wolfgang; Koo, Chulmo; Stienmetz, Jason L.

Conference:

Place and date of conference: Online, 19.-22.1.2021

ISBN: 978-3-030-65784-0

eISBN: 978-3-030-65785-7

Publication year: 2021

Pages range: 504-516

Number of pages in the book: 581

Publisher: Springer

Place of Publication: Cham

Publication country: Switzerland

Publication language: English

DOI: https://doi.org/10.1007/978-3-030-65785-7_48

Publication open access: Openly available

Publication channel open access: Open Access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/73746

Abstract

The purpose of this study was to develop and test a model that explores the antecedents of tourists’ acceptance of COVID-19 contact tracing app (CTA). Data was obtained from a crowdsourcing platform (Pollfish), in which 400 respondents answered the questionnaire. We used SmartPLS to analyse the data. Results reveal that trust and structural assurance have the strongest relationship. Furthermore, the relationship between trust and destination safety was positive. Finally, self-efficacy moderated the relationship between trust and intention, implying that trust was stronger for tourists who have higher levels of self-efficacy. Recommendations are offered.

Keywords: COVID-19; pandemics; tourism; tourists and travellers; safety and security; mobile apps; trust; intention; independent initiative

Free keywords: COVID-19; COVID-19 contact tracing app; destination safety; trust; structural assurance; self-efficacy; intention

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2021

JUFO rating: 2