A4 Article in conference proceedings
Factors Influencing Tourists’ Intention to Use COVID-19 Contact Tracing App (2021)
Ukpabi, Dandison; Olaleye, Sunday; Karjaluoto, Heikki (2021). Factors Influencing Tourists’ Intention to Use COVID-19 Contact Tracing App. In Wörndl, Wolfgang; Koo, Chulmo; Stienmetz, Jason L. (Eds.) Information and Communication Technologies in Tourism 2021 : Proceedings of the ENTER 2021 eTourism Conference (pp. 504-516). Cham: Springer. DOI: 10.1007/978-3-030-65785-7_48
JYU authors or editors
Publication details
All authors or editors: Ukpabi, Dandison; Olaleye, Sunday; Karjaluoto, Heikki
Parent publication: Information and Communication Technologies in Tourism 2021 : Proceedings of the ENTER 2021 eTourism Conference
Parent publication editors: Wörndl, Wolfgang; Koo, Chulmo; Stienmetz, Jason L.
Conference:
- Information and Communication Technologies in Tourism
Place and date of conference: Online, 19.-22.1.2021
ISBN: 978-3-030-65784-0
eISBN: 978-3-030-65785-7
Publication year: 2021
Pages range: 504-516
Number of pages in the book: 581
Publisher: Springer
Place of Publication: Cham
Publication country: Switzerland
Publication language: English
DOI: https://doi.org/10.1007/978-3-030-65785-7_48
Open Access: Publication published in an open access channel
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/73746
Abstract
The purpose of this study was to develop and test a model that explores the antecedents of tourists’ acceptance of COVID-19 contact tracing app (CTA). Data was obtained from a crowdsourcing platform (Pollfish), in which 400 respondents answered the questionnaire. We used SmartPLS to analyse the data. Results reveal that trust and structural assurance have the strongest relationship. Furthermore, the relationship between trust and destination safety was positive. Finally, self-efficacy moderated the relationship between trust and intention, implying that trust was stronger for tourists who have higher levels of self-efficacy. Recommendations are offered.
Keywords: COVID-19; pandemics; tourism; tourists and travellers; safety and security; mobile apps; trust; intention; self-efficacy
Free keywords: COVID-19; COVID-19 contact tracing app; destination safety; trust; structural assurance; self-efficacy; intention
Contributing organizations
Ministry reporting: Yes
Preliminary JUFO rating: 2
