A1 Journal article (refereed)
Äitien palvelutyytyväisyyden rakentuminen ja yhteistyökokemukset varhaiskasvatuksessa (2021)

Saranko, L., Räikkönen, E., Makkonen, M., & Alasuutari, M. (2021). Äitien palvelutyytyväisyyden rakentuminen ja yhteistyökokemukset varhaiskasvatuksessa. Journal of Early Childhood Education Research, 10(2), 1-27. https://journal.fi/jecer/article/view/114154

The research was funded by Strategic Research Council at the Research Council of Finland.

JYU authors or editors

Publication details

All authors or editors: Saranko, Lotta; Räikkönen, Eija; Makkonen, Mariia; Alasuutari, Maarit

Journal or series: Journal of Early Childhood Education Research

eISSN: 2323-7414

Publication year: 2021

Volume: 10

Issue number: 2

Pages range: 1-27

Publisher: Suomen varhaiskasvatus ry

Publication country: Finland

Publication language: Finnish

Persistent website address: https://journal.fi/jecer/article/view/114154

Publication open access: Openly available

Publication channel open access: Open Access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/74547


This article examines mothers’ satisfaction with their one-year-old child’s early childhood education and care (ECEC) services by exploring the dimensions of service satisfaction. Additionally, we study whether the co-operation between parents and staff or the service provider (private vs. public) is related to maternal service satisfaction. Finally, we examine whether the relationship between co-operation and service satisfaction differs by the ECEC service provider. The data was collected in a survey conducted by the CHILDCARE Project. The participants were the mothers (N= 549) of one-year-old children attending ECEC. Exploratory factor analysis and sequential linear regression analysis were used as methods of analysis. Two dimensions of maternal service satisfaction were found: ECEC resources and practices and Access to and location of ECEC. Co-operation with the ECEC staffwas positively related to the mothers’ service satisfaction. The users of private ECEC services were more satisfied with ECEC resources and practices than the users of public ECEC services. This research provides new information on the structure of ECEC service satisfaction and supports the positive link between service satisfaction and parent-staff cooperation suggested in previous research. However, further research is required, for example, due to the increase in private ECEC provision.

Keywords: early childhood education and care; babies; day care; services; cooperation (general); mothers; experiences (knowledge); contentment

Free keywords: early childhood education and care; ECEC service provider; service satisfaction; co-operation

Contributing organizations

Related projects

Ministry reporting: Yes

Reporting Year: 2021

JUFO rating: 1

Last updated on 2023-03-10 at 11:47