A1 Journal article (refereed)
Formation and Mitigation of Technostress in the Personal Use of IT (2022)

Salo, M., Pirkkalainen, H., Chua, C. E. H., & Koskelainen, T. (2022). Formation and Mitigation of Technostress in the Personal Use of IT. MIS Quarterly, 46(2), 1073-1108. https://doi.org/10.25300/MISQ/2022/14950

JYU authors or editors

Publication details

All authors or editors: Salo, Markus; Pirkkalainen, Henri; Chua, Cecil Eng Huang; Koskelainen, Tiina

Journal or series: MIS Quarterly

ISSN: 0276-7783

eISSN: 2162-9730

Publication year: 2022

Publication date: 18/05/2022

Volume: 46

Issue number: 2

Pages range: 1073-1108

Publisher: Society for Management Information Systems

Publication country: United States

Publication language: English

DOI: https://doi.org/10.25300/MISQ/2022/14950

Persistent website address: https://misq.umn.edu/formation-and-mitigation-of-technostress-in-the-personal-use-of-it.html

Publication open access: Openly available

Publication channel open access: Partially open access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/75140

Abstract

Understanding information technology (IT) use is vital for the information systems (IS) discipline due to its substantial positive and negative consequences. In recent years, IT use for personal purposes has grown rapidly. Although personal use is voluntary and can often reflect fun, technostress is a common negative consequence of such use. When left unaddressed, technostress can cause serious harm to IT users. However, prior research has not explained how technostress forms over time or how its mitigation takes place in a personal—rather than organizational—environment. To address these research gaps, we conducted a qualitative study with narrative interviews of IT users who had experienced technostress. This study contributes to (1) the technostress literature by unpacking states in which technostress forms and can be mitigated and (2) the IT affordance literature by explaining the role of affordances and their actualizations in technostress as well as introducing the new concept of actualization cost. In terms of practice, our findings help individuals and societies identify the development of technostress, understand the activities required for its mitigation, and recognize mitigation barriers.

Keywords: information systems science; human-computer interaction; information technology; stress (biological phenomena); stress management; self-regulation (psychology)

Free keywords: technostress; formation; mitigation; barrier; IT affordances; self-regulation

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2022

JUFO rating: 3