A1 Journal article (refereed)
Why People Engage in Supplemental Work : The Role of Technology, Response Expectations, and Communication Persistence (2021)

Zoonen, W., Sivunen, A., & Treem, J. W. (2021). Why People Engage in Supplemental Work : The Role of Technology, Response Expectations, and Communication Persistence. Journal of Organizational Behavior, 42(7), 867-884. https://doi.org/10.1002/job.2538

JYU authors or editors

Publication details

All authors or editors: Zoonen, Ward; Sivunen, Anu; Treem, Jeffrey W.

Journal or series: Journal of Organizational Behavior

ISSN: 0894-3796

eISSN: 1099-1379

Publication year: 2021

Publication date: 24/05/2021

Volume: 42

Issue number: 7

Pages range: 867-884

Publisher: Wiley

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1002/job.2538

Publication open access: Openly available

Publication channel open access: Partially open access channel

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/75933


Supported by various collaboration technologies that allow communication from any place or time, employees increasingly engage in technology-assisted supplemental work (TASW). Challenges associated with managing work and non-work time have been further complicated by a global pandemic that has altered traditional work patterns and locations. To date studies applying a TASW framework have focused mainly on individual uses of technology or connectivity behaviors, and not considered the potential team and social pressures underlying these processes. This study provides clarity on the differences between technology use and TASW and sheds light on the drivers of TASW in a work environment characterized by high connectivity and diverse team structures. Specifically, we demonstrate how individual, social, and material pressures concomitantly impact individual work practices in a team context. Drawing on multi-source and multi-level data provided by 443 employees nested in 122 teams, this study shows that individual collaboration technology use and team-level response expectations are independently contributing to TASW. Though the persistence of communication afforded by collaboration technologies mitigates the impact of collaboration technology use on TASW, this persistence is not found to impact the relationship between team-level response expectations and TASW. We discuss how these findings inform our understanding of TASW.

Keywords: teams; teamwork; employees; interaction; communication; information and communications technology; communication culture; remote work; cooperation (general); social norms; social control

Free keywords: technology-assisted supplemental work; collaboration technologies; team structure; response expectations; communication persistence

Contributing organizations

Related projects

Ministry reporting: Yes

Reporting Year: 2022

Preliminary JUFO rating: 2

Last updated on 2023-02-05 at 13:25