A4 Artikkeli konferenssijulkaisussa
Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems : A Structured Literature Review (2020)
Li, M., & Tuunanen, T. (2020). Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems : A Structured Literature Review. In Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS 2020) (pp. 1145-1154). University of Hawai'i at Manoa. Proceedings of the Annual Hawaii International Conference on System Sciences. https://doi.org/10.24251/HICSS.2020.143
JYU-tekijät tai -toimittajat
Julkaisun tiedot
Julkaisun kaikki tekijät tai toimittajat: Li, Mengcheng; Tuunanen, Tuure
Emojulkaisu: Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS 2020)
Konferenssi:
- Hawaii International Conference on System Sciences
Konferenssin paikka ja aika: Grand Wailea, Maui, HI, USA, 7.-10.1.2020
ISBN: 978-0-9981331-3-3
Lehti tai sarja: Proceedings of the Annual Hawaii International Conference on System Sciences
ISSN: 1530-1605
eISSN: 2572-6862
Julkaisuvuosi: 2020
Artikkelin sivunumerot: 1145-1154
Kustantaja: University of Hawai'i at Manoa
Julkaisumaa: Yhdysvallat (USA)
Julkaisun kieli: englanti
DOI: https://doi.org/10.24251/HICSS.2020.143
Pysyvä verkko-osoite: http://hdl.handle.net/10125/63882
Julkaisun avoin saatavuus: Avoimesti saatavilla
Julkaisukanavan avoin saatavuus: Kokonaan avoin julkaisukanava
Julkaisu on rinnakkaistallennettu (JYX): https://jyx.jyu.fi/handle/123456789/77024
Tiivistelmä
This paper investigates resource integration and social interaction as the two core processes of value co-creation and co-destruction in a service system. We applied a structured literature review as our research methodology to develop a framework to depict the components of value co-creation and co-destruction processes and to understand the behavioral drivers of service system actors as well as the positive and negative value outcomes derived through resource integration and social interaction. By analyzing the 51 papers that meet the inclusion criteria, we found that actors’ engagement in value creation process are motivated by different behavioral drivers. Then, applying resource integration, and more specifically, access, matching, and resourcing, actors interact through social interaction employing communication, dialogue, and trust contribute to the dynamic process of value co-creation and co-destruction embedded on context-based practices, which leads to actors’ unique perceived value outcomes.
YSO-asiasanat: sähköiset palvelut; palvelutuotanto; palvelujärjestelmät; arvonluonti; toimijat; sosiaalinen vuorovaikutus; kirjallisuuskatsaukset
Vapaat asiasanat: Digital Services and The Digitalization of Services; co-destruction behavior; service systems; structured literature review; value co-creation
Liittyvät organisaatiot
OKM-raportointi: Kyllä
Raportointivuosi: 2021
JUFO-taso: 1
