A4 Article in conference proceedings
Disadvantaged by Disability : Examining the Accessibility of Cyber Security (2021)

Furnell, S., Helkala, K., & Woods, N. (2021). Disadvantaged by Disability : Examining the Accessibility of Cyber Security. In M. Antona, & C. Stephanidis (Eds.), Universal Access in Human-Computer Interaction. Design Methods and User Experience : 15th International Conference, UAHCI 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings, Part I (pp. 197-212). Springer. Lecture Notes in Computer Science, 12768. https://doi.org/10.1007/978-3-030-78092-0_13

JYU authors or editors

Publication details

All authors or editors: Furnell, Steven; Helkala, Kirsi; Woods, Naomi

Parent publication: Universal Access in Human-Computer Interaction. Design Methods and User Experience : 15th International Conference, UAHCI 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings, Part I

Parent publication editors: Antona, Margherita; Stephanidis, Constantine

Conference:

Place and date of conference: Virtual Event, 24.-29.7.2021

ISBN: 978-3-030-78091-3

eISBN: 978-3-030-78092-0

Journal or series: Lecture Notes in Computer Science

ISSN: 0302-9743

eISSN: 1611-3349

Publication year: 2021

Number in series: 12768

Pages range: 197-212

Number of pages in the book: 660

Publisher: Springer

Place of Publication: Cham

Publication country: Switzerland

Publication language: English

DOI: https://doi.org/10.1007/978-3-030-78092-0_13

Publication open access: Not open

Publication channel open access: 

Abstract

Today, we are living in a digitally dependent world. Through the use of digital technologies, life is meant to be easier and streamlined. This includes giving access to services that previously were unavailable to many due to disability. Although technology has evolved immensely over the past few decades, reducing the digital divide, authentication methods have changed very little. Authentication is the forefront of securing users’ information, services and technology, yet for many it still poses issues in terms of usability and security, due to specific characteristics of different disabilities. In this paper, drawing upon a literature review, a review of recognized disabilities, and the results of a small questionnaire study, we review the current authentication methods and discuss the potential issues that users with different disabilities face when interacting with these methods. We identify the specific aspects of disabilities that lead users to struggle to authenticate themselves. The results of this study lead to several recommendations, and suggestions for extending the existing inclusive technology framework to the authentication context. Through extending the framework, this could guide the development of future technologies, systems and services, ensuring that they are not only digitally inclusive in their function, but digitally inclusive in their security.

Keywords: cyber security; data security; access control; authentication; accessibility; disabilities; inclusion

Free keywords: authentication; disability; cyber security

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2021

JUFO rating: 0