A1 Journal article (refereed)
Engaged or Not? A Comparative Study on Factors Inducing Work Engagement in Call Center and Service Sector Work. (2013)

Mustosmäki, A., Anttila, T., & Oinas, T. (2013). Engaged or Not? A Comparative Study on Factors Inducing Work Engagement in Call Center and Service Sector Work.. Nordic Journal of Working Life Studies, 3(1), 49-67. https://doi.org/10.19154/njwls.v3i1.2520

JYU authors or editors

Publication details

All authors or editors: Mustosmäki, Armi; Anttila, Timo; Oinas, Tomi

Journal or series: Nordic Journal of Working Life Studies

ISSN: 2245-0157

eISSN: 2245-0157

Publication year: 2013

Volume: 3

Issue number: 1

Pages range: 49-67

Publisher: Roskilde University

Place of Publication: Roskilde

Publication country: Denmark

Publication language: English

DOI: https://doi.org/10.19154/njwls.v3i1.2520

Persistent website address: http://www.nordicwl.com/?p=724

Publication open access: Openly available

Publication channel open access: Open Access channel

Keywords: work engagement; autonomy (societal properties); hurry; social support; service sector

Free keywords: job quality; call center; autonomy

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2013

JUFO rating: 1