A1 Journal article (refereed)
User behaviours after critical mobile application incidents : the relationship with situational context (2017)
Salo, M., & Frank, L. (2017). User behaviours after critical mobile application incidents : the relationship with situational context. Information Systems Journal, 27(1), 5-30. https://doi.org/10.1111/isj.12081
JYU authors or editors
Publication details
All authors or editors: Salo, Markus; Frank, Lauri
Journal or series: Information Systems Journal
ISSN: 1350-1917
eISSN: 1365-2575
Publication year: 2017
Volume: 27
Issue number: 1
Pages range: 5-30
Publisher: Wiley-Blackwell Publishing Ltd.
Place of Publication: Chichester
Publication country: United Kingdom
Publication language: English
DOI: https://doi.org/10.1111/isj.12081
Publication open access: Not open
Publication channel open access:
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/55944
Keywords: context
Free keywords: complaints; critical incident; mobile service; use continuance: word-of-mouth
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2017
JUFO rating: 3