A3 Book section, Chapters in research books
Communication Competence in the Workplace (2020)

Horila, T. (2020). Communication Competence in the Workplace. In L. Mikkola, & M. Valo (Eds.), Workplace Communication (pp. 165-178). Routledge. https://doi.org/10.4324/9780429196881-13

JYU authors or editors

Publication details

All authors or editors: Horila, Tessa

Parent publication: Workplace Communication

Parent publication editors: Mikkola, Leena; Valo, Maarit

ISBN: 978-0-367-18570-1

eISBN: 978-0-429-19688-1

Publication year: 2020

Pages range: 165-178

Number of pages in the book: 213

Publisher: Routledge

Place of Publication: New York

Publication country: United States

Publication language: English

DOI: https://doi.org/10.4324/9780429196881-13

Publication open access: Not open

Publication channel open access:


As part of their everyday work, people strive to understand and be understood, share important information, generate ideas, give and receive feedback, and make high-quality decisions, as well as to determine and reach shared goals. At the same time, they aim to build and maintain working relationships with coworkers, employees, supervisors, and customers. In such efforts, collaboration occurs via communication. High-quality and effective communication is needed in order to reach these goals at work, whether they be personal, interpersonal, team-specific, or organizational. Especially in knowledge-intensive and creative work, many of the very processes and outcomes of work are communicative.

Keywords: workplaces; communication; interpersonal communication; communicative skills

Free keywords: communicative competence

Contributing organizations

Ministry reporting: Yes

Reporting Year: 2020

JUFO rating: 3

Last updated on 2022-19-08 at 19:31