A3 Book section, Chapters in research books
Communication Competence in the Workplace (2020)
Horila, T. (2020). Communication Competence in the Workplace. In L. Mikkola, & M. Valo (Eds.), Workplace Communication (pp. 165-178). Routledge. https://doi.org/10.4324/9780429196881-13
JYU authors or editors
Publication details
All authors or editors: Horila, Tessa
Parent publication: Workplace Communication
Parent publication editors: Mikkola, Leena; Valo, Maarit
ISBN: 978-0-367-18570-1
eISBN: 978-0-429-19688-1
Publication year: 2020
Pages range: 165-178
Number of pages in the book: 213
Publisher: Routledge
Place of Publication: New York
Publication country: United States
Publication language: English
DOI: https://doi.org/10.4324/9780429196881-13
Publication open access: Not open
Publication channel open access:
Abstract
As part of their everyday work, people strive to understand and be understood, share important information, generate ideas, give and receive feedback, and make high-quality decisions, as well as to determine and reach shared goals. At the same time, they aim to build and maintain working relationships with coworkers, employees, supervisors, and customers. In such efforts, collaboration occurs via communication. High-quality and effective communication is needed in order to reach these goals at work, whether they be personal, interpersonal, team-specific, or organizational. Especially in knowledge-intensive and creative work, many of the very processes and outcomes of work are communicative.
Keywords: workplaces; communication; interpersonal communication; communicative skills
Free keywords: communicative competence
Contributing organizations
Ministry reporting: Yes
Reporting Year: 2020
JUFO rating: 3
Parent publication with JYU authors: