A3 Book section, Chapters in research books
Communication Competence in the Workplace (2020)

Horila, T. (2020). Communication Competence in the Workplace. In L. Mikkola, & M. Valo (Eds.), Workplace Communication (pp. 165-178). Routledge. https://doi.org/10.4324/9780429196881-13

JYU authors or editors

Publication details

All authors or editorsHorila, Tessa

Parent publicationWorkplace Communication

Parent publication editorsMikkola, Leena; Valo, Maarit



Publication year2020

Pages range165-178

Number of pages in the book213


Place of PublicationNew York

Publication countryUnited States

Publication languageEnglish


Publication open accessNot open

Publication channel open access


As part of their everyday work, people strive to understand and be understood, share important information, generate ideas, give and receive feedback, and make high-quality decisions, as well as to determine and reach shared goals. At the same time, they aim to build and maintain working relationships with coworkers, employees, supervisors, and customers. In such efforts, collaboration occurs via communication. High-quality and effective communication is needed in order to reach these goals at work, whether they be personal, interpersonal, team-specific, or organizational. Especially in knowledge-intensive and creative work, many of the very processes and outcomes of work are communicative.

Keywordsworkplacescommunicationinterpersonal communicationcommunicative skills

Free keywordscommunicative competence

Contributing organizations

Ministry reportingYes

Reporting Year2020

JUFO rating3

Last updated on 2024-03-04 at 21:16