A1 Journal article (refereed)
Exploring heterogeneous ICT use among older adults:The warm experts’ perspective (2020)

Hänninen, R.; Taipale, S.; Luostari, R. (2020). Exploring heterogeneous ICT use among older adults:The warm experts’ perspective. New Media and Society, Early online. DOI: 10.1177/1461444820917353

JYU authors or editors

Publication details

All authors or editors: Hänninen, R.; Taipale, S.; Luostari, R.

Journal or series: New Media and Society

ISSN: 1461-4448

eISSN: 1461-7315

Publication year: 2020

Volume: Early online

Publisher: Sage Publications

Publication country: United Kingdom

Publication language: English

DOI: https://doi.org/10.1177/1461444820917353

Open Access: Publication channel is not openly available

Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/72167


In this article, we (1) examine the various forms of support required by older users (75+) of digital technology and (2) provide a concrete, everyday life rationale for why warm experts play such a pivotal role in the processes of adopting and using ICT. Although warm experts are usually not older adults themselves, they provide an important mediating view on the technology use among older people that has not been rigorously addressed in previous studies. Thus, in our analysis we examine the younger family members’ views on acting as warm experts to their older family members. The research data consist of 22 extended group interviews (EGI) and observation carried out in Finland. Based on our analysis, we argue that older adults use ICT in very heterogeneous ways and that the roles bestowed upon warm experts can be understood precisely through this heterogeneity.

Keywords: ageing; senior citizens; digital technology; information and communications technology; adoption (cognition); forms of support; direction (instruction and guidance); family members

Free keywords: aging; digital technology; family; ICT; warm expert

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Preliminary JUFO rating: 3

Last updated on 2020-14-10 at 12:56