A1 Journal article (refereed)
Exploring heterogeneous ICT use among older adults : The warm experts’ perspective (2021)

Hänninen, R., Taipale, S., & Luostari, R. (2021). Exploring heterogeneous ICT use among older adults : The warm experts’ perspective. New Media and Society, 23(6), 1584-1601. https://doi.org/10.1177/1461444820917353

The research was funded by Strategic Research Council at the Research Council of Finland.

JYU authors or editors

Publication details

All authors or editorsHänninen, R.; Taipale, S.; Luostari, R.

Journal or seriesNew Media and Society



Publication year2021


Issue number6

Pages range1584-1601

PublisherSage Publications

Publication countryUnited Kingdom

Publication languageEnglish


Publication open accessOpenly available

Publication channel open accessPartially open access channel

Publication is parallel published (JYX)https://jyx.jyu.fi/handle/123456789/72167


In this article, we (1) examine the various forms of support required by older users (75+) of digital technology and (2) provide a concrete, everyday life rationale for why warm experts play such a pivotal role in the processes of adopting and using ICT. Although warm experts are usually not older adults themselves, they provide an important mediating view on the technology use among older people that has not been rigorously addressed in previous studies. Thus, in our analysis we examine the younger family members’ views on acting as warm experts to their older family members. The research data consist of 22 extended group interviews (EGI) and observation carried out in Finland. Based on our analysis, we argue that older adults use ICT in very heterogeneous ways and that the roles bestowed upon warm experts can be understood precisely through this heterogeneity.

Keywordsageingolder peopledigital technologyinformation and communications technologyadoption (cognition)forms of supportdirection (instruction and guidance)family members

Free keywordsaging; digital technology; family; ICT; warm expert

Contributing organizations

Related projects

Ministry reportingYes

Reporting Year2021

JUFO rating3

Last updated on 2024-22-04 at 21:17