A4 Article in conference proceedings
Gender, Age, and Generational Differences in the Use Intention of Mobile Payments and Its Antecedents (2022)
Makkonen, M., Frank, L., Kemppainen, T., & Juujärvi, T. (2022). Gender, Age, and Generational Differences in the Use Intention of Mobile Payments and Its Antecedents. In R. Cuel, D. Ponte, & F. Virili (Eds.), Exploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021 (pp. 87-102). Springer International Publishing. Lecture Notes in Information Systems and Organisation, 57. https://doi.org/10.1007/978-3-031-10902-7_7
JYU authors or editors
Publication details
All authors or editors: Makkonen, Markus; Frank, Lauri; Kemppainen, Tiina; Juujärvi, Tanja
Parent publication: Exploring Digital Resilience : Challenges for People and Organizations. ItAIS 2021
Parent publication editors: Cuel, Roberta; Ponte, Diego; Virili, Francesco
Conference:
- Conference of the Italian Chapter of AIS
Place and date of conference: Trento, Italy, 15.-16.10.2021
ISBN: 978-3-031-10901-0
eISBN: 978-3-031-10902-7
Journal or series: Lecture Notes in Information Systems and Organisation
ISSN: 2195-4968
eISSN: 2195-4976
Publication year: 2022
Publication date: 24/07/2022
Number in series: 57
Pages range: 87-102
Number of pages in the book: 304
Publisher: Springer International Publishing
Place of Publication: Cham
Publication country: Switzerland
Publication language: English
DOI: https://doi.org/10.1007/978-3-031-10902-7_7
Publication open access: Not open
Publication channel open access:
Publication is parallel published (JYX): https://jyx.jyu.fi/handle/123456789/85556
Abstract
Although mobile payments have gained considerable attention in academic research, there still are major gaps in our more in-depth understanding of the antecedents of their acceptance and use. In this study, we aim to address these gaps by examining the potential gender and age differences in the use intention of mobile payments and its antecedents in terms of the effects of the antecedent factors on use intention as well as the antecedent factors and use intention themselves while also considering the critical prerequisite of measurement invariance. Moreover, through a careful selection of the compared age groups, we extend the examination to cover also the potential generational differences between digital natives and digital immigrants. As the data for the study, we use the responses to an online survey that were collected from Finnish consumers in May 2020 and are analysed by using structural equation modelling (SEM). In terms of gender, we find no differences in the effects of the antecedent factors on use intention but find women to perceive the use of mobile payments as both less easy and less secure than men. In turn, in terms of age and generation, we find the effect of social influence on use intention to be stronger for younger users representing digital natives, whereas older users representing digital immigrants were found to perceive the use of mobile payments as less easy. Finally, we discuss these findings in more detail from both theoretical and practical perspectives.
Keywords: mobile payment; mobile devices; use; introduction (implementation); age; generations; gender; digital natives; digital competence; differences
Free keywords: mobile payments; use intention; antecedents; gender differences; age differences; generational differences; digital natives; digital immigrants
Contributing organizations
Ministry reporting: Yes
VIRTA submission year: 2022
JUFO rating: 1
- Information Systems Science (Faculty of Information Technology IT) TJT
- Value Creation for Cyber-Physical Systems and Services (Faculty of Information Technology IT) CPSS
- Marketing (School of Business and Economics JSBE) YMA
- Sustainable Business and Economy (focus area) (School of Business and Economics JSBE) ; Formerly Responsible Business