A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Stakeholder satisfaction with corporate conflict engagement actions : Exploring the effects of goodwill, trust, and value alignment (2024)
Valentini, C., Munnukka, J., & Zhao, H. (2024). Stakeholder satisfaction with corporate conflict engagement actions : Exploring the effects of goodwill, trust, and value alignment. Business Horizons, 67(6), 797-813. https://doi.org/10.1016/j.bushor.2024.08.003
JYU-tekijät tai -toimittajat
Julkaisun tiedot
Julkaisun kaikki tekijät tai toimittajat: Valentini, Chiara; Munnukka, Juha; Zhao, Hui
Lehti tai sarja: Business Horizons
ISSN: 0007-6813
eISSN: 1873-6068
Julkaisuvuosi: 2024
Ilmestymispäivä: 02.08.2024
Volyymi: 67
Lehden numero: 6
Artikkelin sivunumerot: 797-813
Kustantaja: Elsevier
Julkaisumaa: Yhdysvallat (USA)
Julkaisun kieli: englanti
DOI: https://doi.org/10.1016/j.bushor.2024.08.003
Julkaisun avoin saatavuus: Avoimesti saatavilla
Julkaisukanavan avoin saatavuus: Osittain avoin julkaisukanava
Julkaisu on rinnakkaistallennettu (JYX): https://jyx.jyu.fi/handle/123456789/98013
Tiivistelmä
In the last decade, businesses have played an increasingly significant role in promoting stability, democracy, and human rights, particularly concerning the United Nations Sustainable Development Goals, which emphasize peace, justice, and strong institutions. Consequently, there has been a greater focus on corporate social responsibility and corporate citizenship. Research has explored business motivations and actions in conflict mitigation. Nevertheless, less attention has been given to the impact of conflict engagement actions on stakeholders’ perceptions and behavioral intentions. This study aims to fill this gap by testing the effects of types of corporate conflict engagement actions on stakeholders’ satisfaction with business choices and overall corporate goodwill. This study employs an experimental design in which respondents are exposed to corporate conflict engagement actions in scenarios related to the Russia–Ukraine conflict. The findings of this study are particularly relevant to business firms and their quest for whether to engage in regions undergoing conflict. The results illuminate the key factors of corporate conflict engagement actions that shape stakeholder satisfaction and corporate goodwill perceptions in today’s complex geopolitical landscape.
YSO-asiasanat: yritykset; yritysviestintä; yritysetiikka; sidosryhmät; asiakkaat; sijoittajat; liiketoiminta; vastuullisuus; yhteiskuntavastuu; konfliktit; kestävä kehitys
Vapaat asiasanat: business engagement; conflict mitigation; Finland; stakeholder perceptions; corporate citizenship; corporate social responsibility
Liittyvät organisaatiot
OKM-raportointi: Kyllä
VIRTA-lähetysvuosi: 2024
Alustava JUFO-taso: 1
